3:00 PM - 4:00 PM (UTC)

As Azure OpenAI continues to generate huge customer interest, many of the traditional paradigms are being challenged. Organisations are becoming increasingly aware of the power of AI and are curious, now more than ever before, on how they can start to adopt these new AI technologies to help achieve their business goals. We are excited to invite you to join us for a webinar on Azure OpenAI that will take discussions, dispel myths, and turn potential into reality. This event will be an opportunity for you to understand more about the latest advancements in Artificial Intelligence with our recent GA of Azure OpenAI. During the event, you will hear from Microsoft UK’s Business Leads and AI SME’s, who will share their perspectives on: •The Microsoft AI portfolio (to understand the difference between OpenAI and other APIs) •What is Azure OpenAI •Commercially viable use cases •Microsoft's + OpenAI partnership. What is it? •Enterprise deployment of Azure OpenAI •Responsible AI with Azure OpenAI •Azure OpenAI customised demo •Q&A and guided Ideation about use of Azure OpenAI to solve business problems

3:00 PM - 4:00 PM (UTC)

In this webinar, we'll showcase the capabilities of Azure OpenAI to help businesses innovate their contact centre and customer support operations. We'll explore how Azure OpenAI can be leveraged to improve customer engagement, reduce wait times, and enhance overall customer satisfaction. Agenda: Introduction: Setting the stage for the webinar by discussing the challenges businesses face in contact centre and customer support operations. Overview of Azure OpenAI: A detailed explanation of Azure OpenAI and how it can be leveraged to innovate contact centre and customer support operations. Improving Customer Engagement: Strategies and tools for improving customer engagement using Azure OpenAI. Reducing Wait Times: Techniques for reducing wait times using Azure OpenAI, including chatbots and virtual assistants. Enhancing Overall Customer Satisfaction: Best practices for enhancing overall customer satisfaction using Azure OpenAI. Case Studies: Real-world examples of businesses that have successfully implemented Azure OpenAI in their contact centre and customer support operations. Q&A: An opportunity for attendees to ask questions and receive further insights from the presenters. Call centre Teams Live event talk track. What are the problems that are keeping C-execs and all-upworkforce up at night How is Azure OpenAI helping to address these challenges could you give me 3 or 4 examples. Call centre productivity: Summarisation Data Insights/Data Intelligence on customers. Enhancing and transforming Reducing call times What do the hard business benefits Cost savings: Increased NPS (Net promoter scoring)/Increased satisfaction Unlocking vast operational efficiencies. Repurposing agents on high-value tasks. Relationship between the AI and when the tasks are escalated to the human agent. How do you see Azure Open AI integrate and compliment one another and most importantly what’s in it for the customer? Once a customer lands the call centre analytics piece, how do you think they can unleash the value of that data? Dashboard with call centre transcriptions Cognitive search and actionable insights

1:00 PM - 2:00 PM (UTC)

This webinar will explore the use of Azure Open AI in the context of local regional government in the United Kingdom. The adoption of AI has been increasing in various sectors, including government, and this webinar will provide insights into the potential benefits and challenges of using AI in the local government context. Agenda Items: Introduction to Azure Open AI and its potential applications in the local government context. Overview of the current landscape of AI adoption in UK local government and the benefits of using AI. Discussion on how Azure Open AI can help address specific challenges faced by local government, such as service delivery, efficiency, and cost reduction. Examples of successful implementation of Azure Open AI in UK local government, including use cases and outcomes. Best practices and considerations for implementing Azure Open AI in local government, such as ethical and privacy considerations, staff training, and data management. Discussion on the future of AI in local government and potential opportunities for innovation and growth. Q&A session with the panellists to address audience questions and concerns.

10:00 AM - 11:00 AM (UTC)

Azure OpenAI continues to generate huge customer interest, and many of the traditional paradigms are being challenged. Organisations are becoming increasingly aware of the power of AI and are curious, now more than ever before, on how they can begin to adopt these new AI technologies to help achieve their business goals. We are excited to invite you to join us for a webinar on Azure OpenAI that will discuss the benefits this exciting technology can have on Retail and Consumer Goods organisations. This event will be an opportunity for you to understand more about the latest advancements in Artificial Intelligence with our recent GA of Azure OpenAI. During the event, you will hear from Microsoft UK’s Business Leads and AI SME’s, who will share their perspectives on: • The Microsoft AI portfolio (to understand the difference between OpenAI and other APIs) • What is Azure OpenAI • Commercially viable use cases • Microsoft's + OpenAI partnership. What is it? • Enterprise deployment of Azure OpenAI • Responsible AI with Azure OpenAI • Azure OpenAI use cases for Retai and Consumer Goods • Q&A and guided Ideation about use of Azure OpenAI to solve business problems

10:00 AM - 11:00 AM (UTC)

Description: The demand for Azure OpenAI is rapidly growing, and it is shaking up traditional ways of doing things. Companies are becoming increasingly aware of the potential of AI and are eager to learn how to implement these technologies to reach their objectives. We invite you to join us for a webinar about Azure OpenAI that will provide insight, clear up any misunderstandings, and make the most of this technology. During this event, you will be able to find out more about the latest developments in AI with the release of Azure OpenAI. We will also be talking about how organisations can use AI to open up new opportunities and boost their business. Event Agenda: • Introduction to Azure OpenAI - A quick look at the technology, and the partnership between OpenAI and Microsoft. • Azure OpenAI - Exploring the core features of the AOAI service, and its various use cases. • When and Why to Use Azure OpenAI - An overview of when to consider using AOAI. • Demos - Demonstrations of the technology in action, and the real-world business value it can provide. • Thank You and Next Steps - Where to find more information and resources. Speakers: • Richard Ellis - General Manager, Microsoft UK SMC • Sunita Kannan - WW AI Strategy Lead • Burak Ozuer - Cloud Solution Architect

2:00 PM - 3:00 PM (UTC)

In this webinar, we'll explore how Azure OpenAI's cognitive search capabilities can be used to empower employees and customers alike. By leveraging cognitive search, businesses can unlock valuable insights and make it easier for employees and customers to find the information they need quickly and easily. Agenda: Introduction: Setting the stage for the webinar by discussing the challenges businesses face in organizing and accessing information. Overview of Azure OpenAI: A detailed explanation of Azure OpenAI and how it can be leveraged to empower employees and customers using cognitive search. Understanding Cognitive Search: An overview of what cognitive search is and how it differs from traditional search methods. Empowering Employees: Strategies for using cognitive search to empower employees by making it easier to find information and insights. Enhancing the Customer Experience: Techniques for using cognitive search to enhance the customer experience by providing personalized, relevant information. Improving Business Processes: Best practices for using cognitive search to improve business processes and decision-making. Case Studies: Real-world examples of businesses that have successfully implemented cognitive search using Azure OpenAI. Q&A: An opportunity for attendees to ask questions and receive further insights from the presenters.